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Cancellation Policy

Please be noticed that orders only can be cancelled or modified within 3 hours after being placed.

If you want  to modify or cancel your order, please contact us via info@jetwello.com to send your request, our customer support team is willing to support you.

Please notice:

*If your order has been processed already, you cannot cancel or modify it, therefore, please contact our Customer Service via info@jetwello.com as quickly as possible. 

*If you insist to cancel/modify a processing order, you might be charged 30% the payment. 

*If your order was shipped out already, nothing can be changed any longer.

For the personalized items they will be customized based on your personal preference.This item cannot be cancelled unless it is damaged or defective.