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Shipping Policy

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

DO YOU SHIP TO MY COUNTRY ?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates:

USA

Standard Secured Shipping takes 5 - 15 Working Days for delivery

Priority Shipping Takes 2 - 7 Working Days


CANADA, AUSTRALIA & New Zealand

Standard Secured Shipping & Insurance takes 5 - 15 Working Days for delivery


U.K & EU

Standard Secured Shipping & Insurance takes 5 - 15 Working Days for delivery

Others Countries

Standard Secured Shipping & Insurance takes 7 - 25 Working Days for delivery

**except Saturdays, Sunday and holidays

**Some product may be shipped out separately and arrive at a different time because of multiple warehouses locations.**

**Please note that for certain periods, and due to high demand, the packages could have 7-10 days delay.


Please email us at info@jetwello.com, if you require tracking number.

 

HANDLING TIME

Due to the high volume of orders, we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. It usually takes 2 - 10 working days to process the orders. We know this may be frustrating, to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.

 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

 

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

CHANGES REQUEST

If you need to make changes to your order, please email us within 12 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped, we will not be able to change it. Please make sure to check you have selected the right size and color to avoid disappointment. Please email us at info@jetwello.com for changes requests.

 

CANCEL REQUEST

If you need to cancel your order,  please email us within 12 hours of placing your order and we will be happy to make a cancellation. If your order has already been shipped we will not be able to cancel it. Please email us at  info@jetwello.com for changes requests.